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What is a Reservation?

A Reservation is a booking that assigns one or more guests to a unit for a specific date range. Reservations are the primary workflow object in Kitospace — they drive occupancy, revenue tracking, cleaning schedules, and guest communication.

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Creating a Reservation

To create a reservation:
  1. Navigate to the Reservations page from the sidebar (or use the Calendar view).
  2. Click Create Reservation at the top right of the page — or, on a phone or tablet, the round + button in the bottom-right corner.
  3. Fill in the required fields:
    • Unit — the room or space being booked
    • Guest — the primary guest (select existing or create new)
    • Check-in date — arrival date
    • Check-out date — departure date
  4. Optionally add:
    • Additional guests
    • Internal notes (visible only to staff)
    • A booking code (auto-generated if left blank)
  5. Click Create to save the reservation.
New reservations start in Draft status by default.

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Reservation Statuses

Every reservation moves through a lifecycle of statuses:

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Status Transitions

Not every status can move to every other status. The valid transitions are:
  • Draft → Confirmed, Cancelled
  • Confirmed → Checked In, Cancelled
  • Checked In → Checked Out, Completed (bypass), Cancelled
  • Checked Out → Completed, Cancelled
  • Cancelled → Draft (reactivation)
  • Completed → (no further transitions — terminal)
To change a reservation’s status, open the reservation detail page and use the status action buttons.

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Allocation Types

Reservations support two allocation modes:
  • Specific unit — the reservation is locked to one particular unit
  • Pool — the reservation is assigned to a unit category and a specific unit is allocated closer to arrival

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Editing a Reservation

Open any reservation from the list or calendar to see its detail page. You can edit:
  • Dates (check-in / check-out)
  • Assigned unit
  • Guest details
  • Internal notes
  • Status transitions
All changes are saved in real-time and broadcast to other active staff sessions.

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Filtering and Searching

The reservation list page supports:
  • Date range filter — show bookings within a specific window
  • Status filter — filter by one or multiple statuses
  • Search — find by guest name, unit name, or booking code

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Cancellation and Reactivation

Any reservation that is not already completed or cancelled can be cancelled. A cancelled reservation can be reactivated back to Draft status if needed, allowing it to re-enter the booking lifecycle.