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What is a Guest?

A guest is a person who stays at one of your properties. Guests live in a single directory per workspace, and every reservation links one or more guests to a unit for a date range. You’ll find them under Reservations & Guests → Guests in the sidebar. Guests are part of the reservations add-on, so the entry only appears when bookings are switched on for your account.
Guests are not the same as Contacts. Contacts are the people who manage your properties — team members, co-hosts and collaborators, each with roles and permissions in your workspace. Guests are the people who stay. They are separate lists, and a guest never gets access to your workspace.

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What is on a guest profile?

Travel-registration details such as date of birth, nationality, ID document number and home address are not part of the profile. Where local tourist-tax rules require them, the guest fills them in themselves through a secure Guest data form link, and they stay attached to that stay.

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How do I create a guest?

1

Open the Guests page

Choose Guests in the sidebar.
2

Start a new guest

Click Create guest at the top right of the page. On a phone or tablet, use the round + button in the bottom-right corner instead.
3

Fill in the details

First name, last name and email are required; phone is optional.
4

Save

The guest appears in the directory straight away and is ready to attach to a booking.
You can also create a guest without leaving the booking you are working on. The Guests section of a reservation has its own Create guest button, and the new guest becomes selectable in that reservation’s guest picker immediately.
Search before you create. A returning visitor should be attached to their existing profile so their stay history, notes and messages stay in one place instead of splitting across duplicates.

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How do I find a guest?

The list shows one card per guest with their initials, email and phone. A green badge counts their active reservations; a red badge counts unread messages from them.
  • Search — type in the search bar above the list to filter by name or email. Results update as you type.
  • Archived — flip the Archived toggle to swap between active and archived guests.
  • Scrolling — more guests load automatically as you scroll, so there are no page numbers to click.

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What is on the guest detail page?

Opening a card gives you three tabs:
  • Profile — personal details and notes. Click any field to edit it in place; the change saves when you leave the field and a toast offers Undo. If a colleague is editing the same field, you’ll see it locked with their name on it.
  • Activity — when the guest was created and last updated and by whom, total nights stayed, and how many reservations are currently active.
  • Danger Zone — archiving, or restoring an already-archived guest. It only appears if you have permission to delete guests.

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How do I archive and restore a guest?

Deleting a guest archives them: they leave your active directory but nothing is destroyed. You’ll be asked to type the guest’s full name to confirm. To bring them back, switch the Archived toggle on the guest list, open the guest, and use Restore guest in the last tab. They return to your active list with their history intact.

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Common use cases

  • Repeat visitor returns — find the existing profile in search and attach it to the new booking, so total nights and past notes carry over.
  • Walk-in booking — create the guest inline from the reservation’s Guests section instead of switching pages.
  • Housekeeping preference — record allergies, arrival quirks or access instructions in the private Note field.
  • Tidying the directory — archive one-off guests you no longer expect back, and restore them if they book again.