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What is Analytics?

Analytics is the reporting page for your workspace. It turns your reservations into performance numbers — how much you earn per night, how full your units are, how far in advance guests book — without any manual data entry. Open it from Analytics in the sidebar, under Reservations & Guests.

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What metrics are available?

The page has two tabs: Revenue and Units. The Revenue tab shows the headline numbers for the whole workspace:

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How is occupancy reported?

The Units tab is the occupancy view. For the selected month it shows how many rooms were Occupied, how many were Available, how many bookings are still Unassigned (booked, but no specific unit picked yet), and the resulting occupancy rate as a percentage. Below that you get a month-over-month comparison against the previous month, and a twelve-month occupancy trend chart for the year — so a quiet February is visible next to a full August rather than in isolation.

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How do I change the period?

Use the arrows either side of the month name on the Units tab to step backwards and forwards through months. Each step reloads the occupancy figures for that month. The Revenue tab is not filtered by hand. It covers a rolling window around today — roughly the past twelve months of completed business plus the next twelve months of bookings already on the books — so upcoming demand is included, not just history.
Analytics is part of the reservations capability. If your plan does not include reservations, the Analytics page is not available — every chart on it is calculated from booking data, so there would be nothing to show.

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Who can see Analytics?

Viewing analytics requires the permission to view analytics. Staff without it do not see the Analytics entry in the sidebar at all, and cannot open the page directly. This is deliberate: revenue figures for the whole property are usually not something a cleaner or a front-desk shift needs. Roles and permissions are managed by an administrator — see Roles and permissions.
If a number looks wrong, check the Unassigned count first. Bookings that have not been given a specific unit are real revenue but do not count as an occupied room, so a large unassigned figure will drag the occupancy rate down.

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What if the page is empty?

A brand-new workspace shows an onboarding panel instead of charts: there are no reservations yet, so there is nothing to measure. The tabs and charts appear automatically once bookings start flowing through — every reservation adds a data point. If a specific month has no recorded occupancy, that month shows a short “no occupancy data” message rather than an empty chart.

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Common use cases

  • Pricing review — compare average daily rate against occupancy rate month by month to see whether a rate change actually earned more.
  • Season planning — read the twelve-month occupancy trend to spot the shoulder months worth promoting.
  • Booking window — use booking lead time to decide how early to open rates and when last-minute discounts make sense.
  • Guest retention — track the repeat-guest share to see whether returning visitors are growing.
  • Daily occupancy check — open the Units tab to see how many spaces are occupied, free, or waiting for a unit assignment this month.