Cleaning Missions

What is a Mission?

A mission is a housekeeping task attached to a unit — the turnover clean between one stay and the next. Every mission carries its unit, a deadline, a priority and a checklist. Missions live under Cleaning in the sidebar. The entry appears only when the cleaning add-on is active and cleaning is switched on for at least one property.

Where do missions come from?

Missions are planned for you from your bookings. When a reservation is confirmed, a Scheduled turnover mission is created for the end of that stay. It can be assigned ahead of time, but not cleaned yet — the guest is still in the room. When the guest checks out, that mission becomes Pending: the unit is marked dirty and the clean is ready to pick up. There is no separate “new mission” button, because the booking is what creates the work.

This booking-to-cleaning link is the Auto-link missions rule, in the Cleaning section of a property’s operational rules — alongside Cleaning enabled and the Simple / Advanced mode. Turn it off and cleaning tasks stop being tied to turnovers automatically. Operational rules are set at the top of a property and inherit down to every unit beneath it.

Mission statuses

Status	What it means
Scheduled	Planned turnover for a confirmed booking. The guest is still staying, so the unit is not dirty and the clean cannot be finished yet.
Pending	The guest has checked out. The unit is dirty and the clean is ready to start.
Assigned	One or more staff members are responsible for the clean, but nobody has started.
In progress	The clean has started. The unit reads as Cleaning.
Completed	The clean is done. The unit is Ready again, and a stay waiting on turnover finishes by itself. Final.
Escalated	A problem was reported that blocks the clean. Final — it needs a person, not a status change.

Missions only move forward: Scheduled → Pending → Assigned → In progress → Completed. A scheduled mission can be assigned before check-out, a pending one can be started without being assigned first, and any unfinished mission can be escalated.

How does work reach a cleaner?

A mission can be assigned to one or more staff members, and unassigned again — every change raises a toast with an Undo button. When nobody is assigned to a unit directly, Kitospace looks up the property hierarchy to find who to reach, and the Assignment strategy rule decides how far it looks:

Strategy	Behaviour
First match	Stops at the nearest level above the unit that has someone assigned. The closest responsible person gets it, and nobody else is pulled in.
Accumulation	Keeps going to the top, collecting assignees at every level. Everyone responsible for that part of the property is included.

First match is the default and suits a property where each floor or building has a clear owner. Accumulation suits smaller teams who would rather everyone above the unit knew.

What does the cleaning list show?

The Cleaning page lists your missions as cards showing the unit, the deadline (or Planned turnover for a scheduled one), the priority and the status. The most urgent work sorts to the top: highest priority first, then earliest deadline. A badge shows whether you are Online or Offline. Work done offline — ticking items on a phone in a basement — is stored on the device and syncs when the connection returns.

How is a mission completed?

Open the checklist

Tap Open checklist on the mission card. The header counts your progress.

Work through the items

Tick each item as you go. Checklists come from the cleaning templates under Settings → Cleaning.

Add a photo

Use the camera button to attach proof of the finished room.

Finish

Ticking the last item completes the mission automatically. If a unit has no checklist, use Mark completed instead.

Completion raises a toast with Undo, which reopens the mission if you finished it by mistake.

What if something is broken?

Use Something is Broken on the checklist to raise an incident. A photo is required and a description is optional — you can dictate it instead of typing. This escalates the mission so a manager picks it up, rather than letting the clean stall silently.

Getting Started

Units

Reservations

Guests